Shipping Policy

Thank you for shopping with Chuds BBQ. We’re committed to getting your order to you as quickly and efficiently as possible. Please review the shipping information below.

Where We Ship

We ship both domestically within the United States and internationally.

Carriers

We currently ship via:

   USPS
   UPS

Processing & Fulfillment Time

Orders are fulfilled every business day (Monday–Friday).
Most orders are packed and shipped same day or the next business day.
Orders are not fulfilled on weekends or holidays.

During peak seasons and holidays, fulfillment times may be slightly delayed.

Delivery Times

Delivery estimates begin once orders have shipped.

   Domestic (U.S.): ~3–5 business days
   International: ~7–16 days
   Expedited options: Available at checkout

Actual delivery times depend on location, carrier volume, and shipping method.

Shipping Rates

Shipping rates are calculated at checkout based on package weight, destination, and selected method.

Free Shipping

Free standard shipping is available for orders over $100 within the contiguous United States, excluding:

   Oversized products (e.g., Chud Box, Chud Grill, Chud Table)
   Products not fulfilled directly by Chuds BBQ

Local Pickup (Austin, TX Area)

Local pickup is available at:

   12109 Twin Creek Rd
   Manchaca, TX 78652

Once your order is received, we will reach out to schedule a pickup appointment.

Shipping Restrictions

We cannot ship perishable or combustible products internationally.

Tracking Your Package

Once your order ships, a tracking number will be emailed to you automatically (as long as an email address is provided at checkout).

Lost / Missing Packages

If your order appears to be missing, please note that carriers sometimes mark packages as delivered before they arrive.
For this reason, we ask that you wait up to 1 week from the marked delivery date before submitting a claim.

If the package is still not located after that period, we will work with you to replace the order.

Incorrect Shipping Address

Please verify your shipping address before placing an order.

If a package is returned due to an incorrect or incomplete address, we reserve the right to charge additional shipping fees to resend it.

Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 3 days of delivery so we can assist with a replacement.

Email us with:

   Order number
   Description of issue
   Photos of packaging/items (if applicable)

International Customs, Duties & Taxes

International customers are responsible for all import duties, taxes, and brokerage fees.
These are not included in product pricing or shipping charges.

Returns & Exchanges — Shipping Costs

For exchanges, we will cover the cost of shipping within reason.
Accidental or discretionary returns will not have shipping refunded.

For full details, please see our Return & Refund Policy.

Holiday & Peak Season Delays

We are a small team and value time with our families.
During the holiday season, fulfillment and shipping times may experience delays.
Thank you for your understanding and patience.

Questions?

If you have any shipping-related questions, contact us at:
📧 orders@chudsbbq.com