We fulfill orders every business day. Most orders ship the same day or the next business day.

Most U.S. orders arrive within 3–5 business days. International shipping times vary by destination.

Yes — we offer free standard shipping on U.S. orders over $100 (oversized items and products fulfilled by partners excluded).

Yes! We ship worldwide. Note that oversized, perishable or combustible items cannot be shipped overseas.

A tracking number is emailed automatically after your order ships. If you don’t see it, check your spam folder.

Carriers sometimes mark packages delivered before they arrive. Please allow up to one full week. If it still hasn’t shown up, contact us and we’ll help.

Absolutely, but reach out to us right away, we ship out orders very quickly!

Shipping rates are calculated at checkout based on weight, destination, and carrier. These rates come directly from the carrier.

Here you can place an explanation or answer to the question.

We accept most major credit cards, Shop Pay, Apple Pay, Google Pay, Amazon Pay and PayPal.

Sales tax is applied at checkout where required by law.

Yes — we proudly offer 10% off for verified customers through GovX. Details are on our Heroes Discount page.

Some of our discount codes only apply to specific products, or have a minimum order amount. Make sure to read the details carefully.

Unopened, unused, and non-perishable products can typically be returned within 30 days. Contact us with your order number to get started.

Send us an email with your order details. We’ll guide you through the process.

Shipping fees are generally non-refundable unless the issue was on our end.

Our metalworks are designed and built in the Irving, Texas. Our rubs are packed here in Austin, TX. And most of our other products are produced in the US.

Yes, all of our rubs are gluten-free and don't contain MSG

Yes — the Best By date refers to peak freshness, not safety. If stored properly, they’re often good beyond that.

We use the highest quality components, and are manufactured in the United States. Once you lift the lid you'll understand why, they're built to last a lifetime.